- System running normally

by Mayden Admin

Connectivity has been restored and systems are returning to normal, apologies for any inconvenience caused.

Permalink

- System Disruption – Public Facing Systems Offline

by Mayden Admin

We are currently experiencing a loss of Internet connectivity to our Bournemouth Datacentre. Engineers are investigating urgently. Most services are experiencing some level of disruption.

Permalink

- System running normally

by Steve

Engineers have traced the cause to fibre issues between data centres. The network is re-routing and connectivity is returning to normal operations

Permalink

- Connectivity Issues, Bournemouth

by Steve

We are currently experiencing connectivity issues with our Bournemouth data centre. All systems are up and investigations are under way with our upstream providers.

Permalink

- System running normally

by Tess Newman

Just to let you know that the system is now running normally

This issue was caused by some slow running queries which affected our database. This normally would not cause an issue, but combined with duplicate entry errors caused around 25% of our services to be affected.

Apologies for the inconvenience.

 

Permalink

- System encountering difficulties

by Tess Newman

We are currently having issues with iaptus, and our technicians are looking into this. We will let you know when we have further information.

 

Apologies for the disruption

Permalink

- System running normally

by Tess Newman

The system is now running as normal.

 

This issue was caused by an automatic overnight maintenance task that tunes the database servers. This over-ran and caused high load on the database servers, causing iaptus to fail for several services.

We have disabled the automated task from running again until the issue has been looked into.

Apologies for the disruption.

Permalink

- System encountering difficulties

by Jenna Midcalf

Our technicians are currently investigating and as soon as we have any further updates we shall let you know.  Apologies for any inconvenience this may be causing.

Permalink

- System running normally

by Jenna Midcalf

Just to let you know that our telephone system is now running as normal.  Apologies for any inconvenience this may have caused.

Permalink

- Telephone line encountering disruptions

by Tess Newman

We are currently having issues with our telephone system

If you do have any issues, please raise a support log rather than phoning in. If you are unable to do this, support@mayden.co.uk can be used for urgent requirements

Permalink