- System Disruption

Some services are experiencing difficulties with accessing iaptus. We are working on a fix as our highest priority.

- System running normally

We are pleased to confirm the Data Centre maintenance is complete and we do not anticipate any further downtime.  While systems come back online please be aware that performance may continue to be affected until the systems return to full capacity.

As the data centre is now up and running, Client Advanced Exports and Dashboards should both run as expected overnight, but we will continue to monitor the systems and provide a further update if either feature is affected.

We apologise again for any inconvenience caused by the issues we have been experiencing today and thank you all for your patience.

- System disruption – 5.30pm Maintenance Work

Earlier today some of our services have been experiencing intermittent issues due to a problem with our network. The Data Centre engineers have made a request to perform maintenance at 5.30pm tonight with the aim to resolve this network issue. As a result, iaptus will be unavailable until the engineers have completed their work. The maintenance will take place overnight and we are expecting iaptus to be back up and running in the morning. We are sorry for the disruption caused to you this evening and we will be monitoring the situation to keep you updated.

- System disruption – Intermittent issues

We are currently experiencing a problem with our network which is resulting in intermittent issues for some services. The engineers at the Data Centre are working to resolve this as a matter of urgency and we will update you as soon as the issue has been resolved.

- System Running Normally

Token access has now been restored. If you have any ongoing issues, please do not hesitate to contact your Account Manager. Our apologies for any inconvenience caused to you, your staff and patients by the disruption today.

- System Disruption – Token Access Unavailable

Some services are experiencing issues when accessing iaptus using Remote Token Access. We are investigating as a priority and will provide an update as soon as we can.

- System running normally

- System Disruption

An issue with a server has resulted in speed or accessibility difficulties for some services. Our network team have isolated the cause and the system is now running as normal.

If you have any residual problems, please get in touch with your account manager who will be able to support you.

Our sincere apologies for any inconvenience caused.

- System running normally

Just to let you know our phone lines are back up and running as normally.  Apologies for any inconvenience cused

- System running normally

Connectivity has been restored and systems are returning to normal, apologies for any inconvenience caused.